Returns Policy

If you wish to cancel your order, you are able to do so at any point before it is dispatched and up to 7 days afterwards by contacting us directly on 01458 333 333 or emailing [email protected] Once your order is despatched goods must be returned to us in their original condition, unused and unopened without the seals or protective packaging removed. The goods must be returned at the buyer’s expense. We will refund the cost of the goods within 30 days of the order being placed on condition that the goods are in an acceptable condition. Please advise us that you will be returning goods before sending them back, either by email [email protected] or calling 01458 333 333. If you require us to arrange for the goods to be collected, the cost of the collection will be deducted from your refund. All returned goods should be sent to The Pure Feed Company c/o RS Assemblies, Home Farm, Bicester, OX25 2ND. Returned goods are the buyer’s responsibility until they are received by us at the address listed above. Pure Feed is not responsible for any returned goods being lost or damaged in transit. Any shortages or order discrepancies must be reported with 24 hours of delivery.